My gift card is for the wrong country or its code does not work

Gift cards are country-specific. Check the country and merchant terms before confirming a cashout. Two cards with the same value are not necessarily valid in the same country.

Before choosing a card

1. Open Wallet and check the available brands and amounts.
2. Check the country of the card.
3. Read the merchant's redemption terms.
4. Confirm that the card matches where you intend to use it.

Gift card cashouts start at 10 USD of available rewards. Only the brands and amounts shown in Wallet are available.

I picked the wrong country

A revealed gift card code cannot be exchanged or refunded through self-service. Do not expect a code for Spain to work in Germany because the face value is the same.

Support must not promise an exchange or refund. The AI cannot swap the code for another country's card or say that it has completed a refund.

The merchant says the code is invalid

1. Check that you are using the correct merchant.
2. Check that the merchant country matches the card country.
3. If it still fails, ask Help chat for Gift card review.

A human must review suspected invalid codes. Do not paste the full gift card code into chat. Say what error the merchant shows and which checks you completed.

I have not received a code yet

The code normally appears in Wallet within 24 hours after approval. Check Wallet before checking email. This is an estimate rather than a guaranteed deadline.

Common questions

Can the AI approve a refund because the card did not work?

No. A failed redemption needs review. The assistant cannot promise the result.

Can I buy any merchant's card after reaching 10 USD?

No. Choose only a brand and amount displayed in Wallet.

Related: Cashout timing, Cashout minimums, Contact support.