Where do I send identity documents, and how long does review take?

Use the secure verification flow in Wallet. Do not send identity documents into Help chat. This applies to a passport and any other document requested by the secure flow.

Complete identity verification

1. Sign in to your own account.
2. Open Wallet.
3. Follow the secure verification instructions shown there.
4. Submit documents only inside that flow.

The AI assistant cannot give you a replacement document-upload URL. Do not use an upload link copied into a message by someone claiming to be support.

How long does review take?

The normal target is 3 business days. Business days are Monday to Friday, measured in UTC. This is a target rather than a guaranteed completion time.

Only the verification team can approve or reject identity reviews. An assistant saying it will help does not mean the review has been approved.

If the review has taken more than 3 business days, ask Help chat for Verification handover. State how long you have waited. Do not resend the document into chat to try to make the review faster.

If you need to describe the problem

Tell support that it is an identity review, how long it has been waiting, and any non-private error text. Do not include document images, a full identity number, a password, or a one-time code.

Common questions

Can the AI approve my check?

No. That decision belongs to the verification team.

Can support skip it so I can withdraw?

No. The first cashout requires the secure identity check. The AI cannot waive it.

Can I use my friend's PayPal while I wait?

No. The payout account must belong to you.

Related: First cashout, Account security, Support hours.