How do I request my data or account deletion?

Use the Privacy settings for these requests. A human privacy team verifies the request. The AI assistant can explain the route, but cannot claim that it has completed deletion or a data export.

Request account deletion

1. Open Settings.
2. Select Privacy.
3. Select Request account deletion.
4. Follow the request instructions.

A request is not proof that the account has already been deleted. If you ask the assistant to perform deletion in chat, it must arrange Privacy handover rather than say the deletion is complete.

Request a copy of your data

1. Open Settings.
2. Select Privacy.
3. Select Request data export.
4. Follow the request instructions.

The privacy team verifies the request. The published policy does not guarantee a completion date for the data export. The assistant must not invent a deadline.

If you cannot reach Privacy settings

Tell Help chat whether you want a data export, account deletion, or both. If the issue is that you cannot access your account email, say that too. Account recovery and privacy requests need the appropriate human teams.

Do not send a password, login code, or identity document into chat as proof of ownership. A typed name or email is not authentication.

Common questions

Can I ask where the setting is without starting deletion?

Yes. An explanation of the steps does not mean the action has been completed.

Has the AI deleted my account just because I asked?

No. A chat request must not be described as completed deletion.

Can you guarantee when I will receive my data?

There is no guaranteed date in the published policy. Support must state that limit.

Related: Account access, Security, Contact support.