I cannot sign in. How do I get back into my account?

First, check how you created your account. The next step is different for Google sign-in and an email-and-password account.

If you joined with an email and password

1. Open the PerkHarbor sign-in page.
2. Select Forgot password.
3. Enter the email used for your account.
4. Open the reset email and follow its instructions.

The reset link expires after 30 minutes. If it has expired, return to the sign-in page and request another reset link. Do not send your password or a reset link in Help chat.

If you joined with Google

Select Continue with Google. Use the Google account that you used when joining.

A PerkHarbor password reset does not change your Google password. If the Google sign-in itself fails, use Google's own account recovery process. Do not create a second PerkHarbor account to solve a sign-in problem.

If you no longer have access to your email

Ask Help chat for Account support. Explain that you cannot access the email for your existing account. A human must handle recovery. The AI assistant cannot replace the email from a message in chat.

Support will not ask you to paste a password, one-time login code, or recovery code into chat. A typed email or name is also not proof of account ownership.

Password reset or email verification?

These are different processes. A password reset link expires after 30 minutes. An email verification link expires after 24 hours. If you can sign in but need to verify your email, use the email verification article.

I remembered that I used Google after asking for a reset. What now?

Return to sign-in and select Continue with Google. You do not need to keep waiting for a normal password reset to use that sign-in method.

Related: Email verification, Keep your account secure, Contact support.