I completed an offer but did not get the reward

A completed milestone can take time to credit. First, check the offer's own credit period. If it gives a specific period, use that period. Otherwise, wait 72 hours after completing the milestone before making a missing reward claim.

This article is for an offer reward. If your reward is already approved and a withdrawal has not arrived, use the cashout help instead.

Check before you report

1. Confirm which milestone you completed.
2. Check its completion time and the offer's credit period.
3. Check whether the reward is pending rather than missing.
4. Keep the original game installation and your evidence.

Do not reinstall the game or clear its data. These actions can remove evidence or disrupt tracking. Do not start the offer again as a repair step.

How to submit a missing reward claim

1. Open Activity.
2. Select the offer with the missing milestone reward.
3. Select Report missing reward.
4. Include the offer ID, milestone, completion time, and a screenshot showing completion.

Remove private account data from the screenshot. Do not include a password, one-time code, or identity document.

Submit the claim no later than 14 calendar days after milestone completion. Exactly 14 days is still inside the window. After that, ask for human review; credit is not guaranteed.

Examples

An offer-specific credit period takes priority over the default wait in these examples.

Already have a claim?

Add evidence to your existing claim for that milestone. Do not create duplicates to try to get a faster review.

Related: Claim deadlines and evidence, Pending rewards, Cashout timing.