How long do I have to report a missing reward?

Submit a missing reward claim no later than 14 calendar days after you complete the milestone. The time starts from milestone completion, rather than the day you notice that the reward is missing.

Check both the wait and the deadline

There are two different periods:

• The credit wait tells you when to submit a claim. For a normal offer, it is 72 hours unless the offer gives a different credit period.
• The claim deadline is 14 calendar days after milestone completion.

Do not confuse business days with calendar days. Calendar days include weekends. At exactly 14 days, the claim is still allowed. After 14 days, request human review. That review does not guarantee approval or credit.

Evidence to include

Open Activity, select the offer, and choose Report missing reward. Include:

• The offer ID.
• The milestone that you completed.
• The completion date and time.
• A screenshot that shows completion, with private account data removed.

Keep the saved offer terms and the original game installation. Do not send identity documents or login codes as reward evidence.

If you already submitted a claim

Keep one claim per offer milestone. Add new evidence to the existing claim. A duplicate does not make the review faster. Do not open several claims for the same milestone because the first one has not been answered.

Common questions

I finished 13 days ago. Can I still submit?

Yes, if the credit wait is complete. You are inside the 14-day window.

It is exactly 14 days now. Am I too late?

No. Submit now. Exactly 14 days is still permitted.

I forgot and it has been 15 days. Can the AI approve it?

No. Ask for human review. The AI cannot approve late credit or promise that the review will succeed.

Related: Missing reward steps, Offer deadlines, Contact support.