Why was I screened out of a survey?
The survey partner decides who qualifies for its survey. You can be screened out before completion. This does not automatically earn a reward.
Will I be paid for a screenout?
A screenout reward applies only if that survey explicitly offers one. Check the survey terms rather than assuming that every screenout is paid.
PerkHarbor support cannot know which particular answer caused a partner's decision unless that information is provided. The AI assistant must not invent a reason or state that a profile answer was rejected without evidence.
Keep your profile accurate
Use correct answers in your profile and survey responses. If something about your situation genuinely changes, update it in Profile. A truthful update does not guarantee that you will qualify for a survey.
Do not change answers only to pass screening. Support cannot edit your responses to bypass a partner's requirements or tell you which false answer would qualify.
Screenout or missing completed reward?
These are different problems. If you were screened out, start with the survey's screening terms. If you completed an eligible milestone and its reward is missing, check the relevant credit wait and claim process.
When asking for help, say whether you were screened out or reached the end. Describe the message you saw. Do not assume that a short survey or a rejected entry is a completed paid milestone.
Common questions
Can you guarantee payment because I spent time answering?
No. Time spent does not create a reward promise outside the survey's terms.
Do survey rewards count toward my friend's referral threshold?
No. That threshold counts approved offer rewards. Survey rewards and referral bonuses do not count toward the required 10 USD.
Can you tell me which answer got me rejected?
Support must say when the reason is not available. It cannot guess a partner's decision.
Related: Earning rewards, Missing reward claims, Referral bonus.
Read how to contact support. Human support hours are Monday to Friday, 09:00–17:00 UTC.