Can I transfer rewards, and do they expire?
Rewards belong to the member who earned them. You cannot transfer, sell, or combine rewards between members, including people in the same household.
Transfers and shared balances
The AI assistant cannot move rewards to a friend, merge two balances, or send your payout to another person's payout account.
Two eligible adults in one home can each have an account. Each must still use their own identity and payout account. Having two permitted accounts does not create a shared reward balance.
Do not create a second account or use another person's details to try to combine rewards.
Available reward expiry
Available rewards expire after 12 months with no successful account sign-in. A successful sign-in resets that period.
If you want to keep unused available rewards, a successful sign-in resets the inactivity period. Sending a support message is not described as a replacement for signing in successfully.
Pending offers still follow their own approval rules. The available-reward inactivity rule does not make pending rewards available or remove an offer deadline.
Check which date you mean
Different items have different time rules:
| Item | Rule |
|---|---|
| Available rewards | 12 months without a successful sign-in |
| Game offer | Its saved completion deadline |
| Missing reward claim | No later than 14 calendar days after milestone completion |
| Email verification link | 24 hours |
| Password reset link | 30 minutes |
Tell support which item you mean if you ask when something expires.
Common questions
Can I transfer rewards to my friend before they expire?
No. Transfers are not permitted. A successful sign-in resets the available-reward inactivity period.
Can the AI make my pending money available?
No. Pending rewards require partner approval.
Related: Pending balances, Cashout minimums, Offer deadlines.
Read how to contact support. Human support hours are Monday to Friday, 09:00–17:00 UTC.