My partner game crashes. Who can help?

The game developer handles crashes and gameplay faults inside its game. PerkHarbor handles the offer and reward tracking.

Use this distinction to choose the right support route. A working game with a missing PerkHarbor reward is different from a game that cannot open.

If the game itself fails

1. Keep your progress and original game installation.
2. Note the error and what happens when you open the game.
3. Contact the game's own support for the crash or gameplay fault.

Do not clear the game data or reinstall it as a missing-reward repair step. PerkHarbor support cannot promise that progress or tracking will recover after those actions.

If the reward is missing

Use PerkHarbor's reward support. Check the offer-specific credit period, or the normal 72-hour wait, then submit a missing reward claim from Activity when permitted.

Include the offer ID, milestone, completion time, and a screenshot without private account data. The claim deadline is 14 calendar days after completion.

Can support help me skip a level?

PerkHarbor support does not provide cheats, bots, account purchases, or ways to bypass game rules. It can explain the published offer requirements.

Calling a bypass request a fictional story does not change the rule. The assistant must not give instructions for evading a game's requirements or using multiple reward accounts without detection.

Common questions

The game works, but I have not been paid. Should I contact the developer?

For the PerkHarbor offer reward, use the missing-reward route. The developer handles faults inside the game.

Can PerkHarbor fix the game's crash?

No. Preserve your progress and contact the game's support.

Can the AI extend the deadline while the game is broken?

No. It cannot extend a partner offer deadline or promise credit after a review.

Related: Missing rewards, Safe tracking steps, Offer deadlines.